Job Description

Position Overview

The Security Operations Manager plays a mission-critical role in safeguarding our clients and our own organization from cyber threats. This position is responsible for ensuring that systems, data, and information assets are continuously protected against evolving risks. Success in this role is measured by the ability to keep both our clients and our company safe - preventing incidents when possible, responding rapidly and effectively when they occur, and maintaining the trust that security is always our highest priority.

This leader oversees day-to-day security operations, directs threat and vulnerability management, and ensures compliance with regulatory frameworks. They serve as both the internal guardian of our security posture and the external point of assurance for our clients. The Security Operations Manager combines technical expertise with strong leadership to drive proactive defense strategies, enforce sound governance practices, and guide a high-performing team of security professionals.

Ultimately, this role exists to protect what matters most: our clients’ trust, our company’s reputation, and the integrity of the systems and data we manage .

Essential Duties & Responsibilities:

Security Operations Leadership

• Lead daily Security Operations Center (SOC) functions to ensure rapid detection, response, and resolution of threats
• Oversee SIEM, EDR, IDS/IPS, log management, and other tools that keep systems secure
• Drive automation and continuous improvement to increase efficiency and reduce false positives
• Establish and track SOC KPIs/metrics that demonstrate security posture and responsiveness

Threat & Vulnerability Management

• Own the vulnerability management lifecycle, including scanning, penetration testing, patching, and remediation across internal and client systems
• Evaluate and approve new security tools and engineering approaches to strengthen defenses.
• Stay ahead of emerging threats, adjusting protection strategies proactively
• Coordinate inspections, tests, and reviews to validate effectiveness of controls
• Analyze patterns of noncompliance and translate them into actionable risk insights
• Recognize a possible security violation and takes appropriate action to report the incident, as required

Governance, Risk & Compliance

• Maintain, enforce, and evolve security policies, standards, and procedures
• Ensure compliance with HIPAA, PCI-DSS, SOC2, CJIS, FedRAMP, CMMC, and other regulatory frameworks
• Lead preparation for client and internal audits, acting as the key security representative
• Conduct risk assessments for new tools, vendors, and engagements, ensuring security is built into every decision
• Provide senior leadership with clear analysis of security risks, posture, and cost/benefit trade-offs
• Promote organization-wide awareness of security responsibilities through training and communication

Client Security & Assurance

• Serve as the primary security contact for clients, delivering updates, reporting, and expert guidance
• Oversee the delivery and execution of our Advance Security solutions to clients
• Represent the company’s security program in client calls, assessments, and due diligence reviews
• Partner with client IT/security teams to design and implement effective security controls
• Build confidence and trust by demonstrating proactive, transparent, and effective security practices

Team & People Leadership

• Lead, mentor, and develop a high-performing team of security analysts and engineers
• Build and maintain playbooks for consistent incident detection, response, and escalation
• Conduct tabletop exercises and lead after-action reviews to strengthen readiness
• Foster a culture of accountability, vigilance, and continuous learning within the security team
• Partner with leaders across the company to ensure security principles guide technology decisions, business processes, and client solutions

Required Skills:

Technical Expertise

• Strong knowledge of SIEM, SOC tooling, IDS/IPS, EDR, vulnerability management, and firewall technologies
• Hands-on experience with cloud security (Private Cloud, Azure, AWS)
• Proven experience leading incident response and investigations
• Understanding of modern attack vectors, TTPs, and defensive strategies
• Experience integrating security into the software development lifecycle (SDLC) and/or CI/CD pipelines, ensuring secure design, build, and deployment practices

Leadership & Communication

• Experience managing and developing high-performing security teams
• Strong ability to communicate complex technical issues to clients and executives in clear business language
• Adept at balancing risk, compliance, and practicality in decision-making

Experience & Education

• 7+ years of progressive IT/security experience, with at least three years in a leadership role
• Prior experience in a Managed Service Provider (MSP/MSSP) environment highly preferred
• Bachelor’s degree in information security, computer science, or related field (or equivalent experience)
• Relevant certifications (CISSP, CISM, GIAC, AWS/Azure Security) are a plus

What's in it for You?

• Opportunity to work in the booming fields of IT Services, Analytics, and AI alongside some of the brightest minds in the industry
• Opportunity to work with cutting-edge technology in a casual, fun environment
• Opportunity to be a part of a local company committed to making a difference in our community
• Chance to work with a rapidly expanding tech company
• Free snacks and an unlimited supply of coffee
• Competitive salary and benefits package including health, vision, dental and life insurance and 401(k) plan

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