Job Description

Job Summary:

To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining Resort’s cleanliness standards of: general area buildings, condos, and housekeeping areas. Have efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide; staff is to maintain a high level of integrity and service to always attend to our guests’ needs in a professional manner.

Reports to / Supervision Received:

1. Manager: Housekeeping Manager
2. Direct Supervisor: Assistant General Manager
3. Indirect Reporting Relationship: General Manager

Job Expectations:

1. Display a pleasant, professional, and guest oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestrooms security, privacy & comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
8. Develops and maintains excellent inter-departmental communications concerning unit quality, including housekeeping and maintenance.

Essential Functions:

1. Reports for duty on time and in uniform
2. Operates washers and dryers, loading and unloading, cleaning filters as necessary
3. Sorts linens that are heavily soiled, unable to be cleaned and unsuitable for use to be utilized as cleaning rags, and records totals of all soiled linens
4. Folds all linens and stores by category in neat stacks
5. Creates condo prep bags in accordance with checklist
6. Reports any malfunctions to supervisor
7. Maintains cleanliness and organization of storage area at all times
8. Records monthly linen inventory
9. Advises supervisor of linen shortages, detergent, and categories that need purchasing
10. Organizes the allocation of linens to each room attendant
11. Keeps laundry room clean and organized
12. Assists with housekeeping duties when needed as follows:
    1. Cleans guest rooms, lobby, and corridors
    2. Cleans service and vending areas
    3. Collects trash throughout the property
    4. Cleans restrooms generally and replenishes supplies
    5. Assists team members as needed and helps cover shifts and clean rooms when needed
    6. Performs outdoor maintenance work as directed
    7. Participates in special cleaning projects as directed
    8. All other duties as assigned by management
13. Assist with any special projects as assigned by Housekeeping Manager/Supervisor

Skills Required:

• Must have good oral and written communication skills
• Excellent interpersonal skills
• Ability to multi-task

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