Job Description

Join our Member Services, Digital and Interactive team as a Digital Banker II and start empowering your possible!

As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

The Digital Banker II role will provide exceptional member service by consulting with current and prospective members to help them achieve their financial goals. This role will be responsible for supporting members who maintain accounts through the digital channel by helping to cultivate additional opportunities for members within the retail banking, consumer lending, mortgage lending, and wealth management channels. The Digital Banker II will deliver stellar member experience and become the members advocate in a professional, courteous, and helpful manner while working to protect and help grow the Credit Union.

Responsibilities :

• Deliver stellar member experience to all current and prospective members that engage with the Credit Union through our digital channels
• Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention, and cross-sell opportunities
• Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions.
• Provide support to our members via digital channels such as online account opening, online banking services/maintenance
• Consistently process transactions accurately and efficiently, while maintaining member confidentiality
• Proactively perform member research and outreach for sales and service purposes
• Responsible for following up with all current and prospective members to ensure a positive experiences
• Use Credit Union resources and innovative technologies to optimize the member experiences
• Assist and brief leadership on member activity, member correspondence, and any other information as needed.
• Perform all Lending related responsibilities, including but not limited to accepting and processing consumer lending loan applications including Home Equities, gathering all requested loan documentation from the member, loan application maintenance, as well as submit mortgage referrals when identified.
• Remain current on all Credit Union products, services, policies, and procedures as well as all State and Federal Regulations
• Assist Contact Center with inbound calls during period of high volume
• Responsible for traveling to all branch locations where the business need is required
• Attends and participates in Call Nights, Credit Union Days, and Community Events
• Assist Credit Union with Business Development efforts
• Achieves a minimum of "Satisfactory" rating on internal audits and examinations
• Completes and submits all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations
• Required to meet and/or exceed monthly loan goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff member

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. One (1) year of customer service experience with cash handling required, financial services experience preferred.

• Exhibits strong interpersonal skills with the ability to be empathetic and build rapport.
• Ability to express oneself clearly and articulately both orally and in writing.
• Ability to deliver a digital experience that aligns with our member service standards.
• Demonstrated skill in customer service and communication.
• Broad understanding of advancing technologies.
• Ability to exercise tact and responsibility with handling confidential information.
• Ability to work with direct supervision of daily activities.
• Demonstrates ability to achieve individual goals as well as support the team achieve branch goals.
• Intermediate mathematical skills required.
• Knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations
• Knowledge of credit union products, services, policies, regulations, and procedures

Working Conditions:

• Position is required to occasionally work unusual hours, such as for credit union days and call nights
• Position is required to occasionally travel up to 50 miles
• Must be available to work a flexible schedule including Saturday

Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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