Job Description
Job Purpose Come join us! We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. Our Appliance Repair Technicians represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
Key Responsibilities - Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
- Level and adjust equipment to include plumbing, gas and electrical connections
- Install and/or repair and instruct customers on the proper use of equipment
- Organization and upkeep of company provided tools (vehicle, test equipment, laptop and other company items)
- Complete all service calls and warranty documentation in an accurate and timely manner
- Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
- Maintain the Miele van in safe and working order
Requirements - 100% local daily travel required
- A valid driver's license
- High school diploma or general education degree (GED)
- Knowledge of basic plumbing and electrical skills
- Good computer skills with knowledge of Microsoft Office
- Ability to apply concepts of basic math
- Ability to read, write and comprehend instructions, correspondence, and memos in English
- Ability to multi-task
- Ability to work professionally with colleagues and be a team player
- Ability to manage difficult customer situations
Working Conditions - Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
- May occasionally walk on slippery or uneven surfaces
- May have exposure to dust, gas, fumes or chemicals
- On occasion, may use special visual or auditory protective equipment
- Will occasionally climb stairs and work off elevated surfaces
- Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements - Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
- Ability to use hands repetitively and power/simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to 50 pounds frequently
- Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
- Ability to carry items up to 6 feet occasionally
Compensation Why You Might Like Working Here - You love autonomy and the accountability for results
- You like working for a family run company, market leader in the premium domestic appliance.
- You like working for a company that believes in the aspiration to do it forever better and to be forever better
- A competitive compensation package
- 100% covered Life and long-term disability insurance
- Wellness discounts on medical premiums
- 401k with company match
- Generous Employee Purchase program
- Wellness and volunteer Programs
- Engaging Employee Activities
About Miele What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
Job Tags
Work at office, Local area, Worldwide,